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Frequently Asked Questions

How do I make a purchase?

Do I need to set up an account to place an order?

I have forgotten my password. What should I do?

How do I know that the products you sell are authentic?

How do I know if an item is in stock?

What payment methods does Global Luggage accept?

Is it safe to use my credit card details on Global Luggage?

Can I add items to existing order?

How will I know when you receive my order and when will payment be deducted?

Where is my order?

Does Global Luggage have seasonal sales?

Is my personal information kept private?

What are cookies? Should I be worried about them?

What is a wish list?

How do I create a wish list?

How can I tell the status of an item?

Can I complete my order by phone?

The coupon code I was sent does not work. What should I do?

When does my discount coupon code expire?

I have registered for the discount coupon but I have not received an email with code?

Where do I enter my promotion code?

Can I cancel my order before it is dispatched?

Does Global Luggage ship to multiple addresses?

Which countries does Global Luggage ship to?

Does Global Luggage ship to Post Office boxes or Freight Forwarding addresses?

How soon will I get my order and how much will it cost?

Is my package insured?

Can I track my order?

I made my purchase on Saturday and I have still not received it on Monday?

Do I need to sign for my order?

Can I change my shipping address after my order has been dispatched?

How do I exchange or refund an item in the UK?

Refund Policy - What is Global Luggage's refund policy in the UK?

I would like to supply goods to Global Luggage. How do I contact the buying department?

Does Global Luggage offer a repair service?

What do I need to do to get my suitcase repaired?

How long will it take to repair my item?

Can I get my suitcase repaired even if I have not purchased it from Global Luggage?

How much will it cost to repair my item?

Is there a chance you will not be able to repair my item?

Do you sell the product I am looking for?

How can I find out what the warranty on my item is?

What does IATA size mean?

What is a TSA lock?

I have set my combination lock and it still not opening, what should I do?

My suitcase has arrived without a lock?

How do I track my order?

Sale – When is your next sale?

An item I purchased from Global Luggage has been stolen/damaged and I need to claim from my insurance. How can you help?

What are your Customer Care phone line operating hours?

Mailing List - Can you add me to your email list?

What is the maximum weight capacity I am allowed on my flight?

What are the maximum luggage dimensions allowed on my flight?

What communications should I expect from Global Luggage once I have placed my Click & Collect order?

If I have feedback about your Click & Collect service, who do I send this to?

What happens if I cannot get to the collection point to pick up my order on the day I selected?

How can I change the collection point for my order?

How long are orders kept for collection?

Is there a charge for click & collect?

Which items can I order for click & collect?

How do I arrange click & collect for my order?

What do I need to bring with me when I collect my order?

What is Tax Free Shopping?

Can I use Tax Free Shopping?

When do I have to export the goods?

What do I have to do when I leave the EU?

Who is eligible to apply for finance?

How long will it take to apply?

What do I need to apply?

What happens if my application is rejected?


Need more help?


Speak to our Customer Care team for further advice on how to get the most out of your Wish List. Email [email protected] or call us on +44 207 609 9773 Monday – Friday 10am-6pm.